Thank you for shopping with Chich Mark! Here’s everything you need to know about how we ship your bags & shoes.
đź•’ Processing Time
- All orders are processed within 1–2 business days once payment is confirmed.
- Orders placed after 2:00 PM GST may start processing on the next business day.
đźšš Shipping Locations & Delivery Times
| Region | Standard Delivery Time* | Express / Priority Option |
|---|---|---|
| Within UAE (Ajman, Dubai, Sharjah, etc.) | 1–3 business days after dispatch | Same-day or next-day in selected areas (for extra charge) |
| GCC Countries (Saudi Arabia, Oman, Kuwait, Qatar, Bahrain) | 4–7 business days | Faster courier options available on request |
| International | 7–14 business days (varies by country & customs) | Expedited international shipping via DHL / Aramex etc. (extra cost) |
* “Delivery Time” refers to transit time after your order has been dispatched. Processing time is in addition.
🏷 Customs, Duties & Taxes
- For international and GCC shipments, import duties, VAT, or customs fees are not included in product prices or shipping charges when you order.
- These fees are the responsibility of the customer and must be paid when the parcel arrives or at customs clearance.
📦 Tracking Your Order
- Once your order is shipped, we’ll send you an email (or SMS) with a tracking number.
- You can use this link to follow your parcel until it arrives at your door.
đź“Ť Delivery Address & Changes
- Please ensure your delivery address is complete (street, building, unit, landmark, etc.) and correct.
- If you need to change your address after placing your order, contact us as soon as possible. If the order hasn’t yet shipped, we’ll do our best to accommodate the change.
đźš« Delivery Exceptions & Delays
- Deliveries may be delayed due to weather conditions, public holidays, logistics disruptions, or customs clearance (for international orders).
- Remote areas may incur extra delivery time or additional shipping fees.
âś… Returns for Damaged or Incorrect Items
- If you receive a damaged item, or something doesn’t match your order (size, color, style), please contact us within 24 hours of delivery.
- Include clear photos of the damage or error, and your order number. We’ll arrange a refund or replacement at no extra cost.