Last updated: 10/2/2025
Welcome to Chich Mark! These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or ordering from our site, you agree to be bound by these Terms. If you do not agree, please do not use our site.
1. Definitions
- “We”, “us”, “our”, “Chich Mark” refers to the owner/operator of the website and business.
- “You”, “your”, “customer”, “buyer” refers to any user or buyer accessing the website or making purchases.
- “Products” / “Goods” means fashion bags, shoes, and related items offered for sale.
- “Site” / “Website” refers to the online store of Chich Mark (www.chichmark.com, etc.).
- “Order” refers to your request to purchase Products through the Site.
2. Eligibility & Account Use
- You must be at least 18 years old, or accessing under parental or guardian supervision, to make purchases.
- When you create an account, you agree to provide true, accurate, up-to-date information and to keep it updated.
- You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
3. Use of Website & License
- We grant you a limited, non-exclusive, revocable license to access and use our Site for personal, non-commercial purposes (i.e. to browse and purchase).
- You agree not to:
- Use the Site for any illegal or unauthorized purpose
- Bypass any security or access restrictions
- Interfere with the functioning of the Site, introduce viruses, or exploit vulnerabilities
- Copy, reproduce, distribute, or derive works from our content (unless explicitly permitted)
4. Orders, Acceptance & Contract Formation
- Placing an order constitutes an offer to buy from us.
- We may accept or reject any order for any reason (e.g., product out of stock, payment authorization failure).
- A contract is formed only when we send you a confirmation email that your order has been accepted.
5. Prices & Payment
- All prices are shown in AED (UAE Dirhams) (or other applicable currency) and include applicable VAT, unless indicated otherwise.
- Payment is due at the time you place the order. We accept payment by credit/debit card, other payment gateways, or methods displayed.
- In the event of payment issues (e.g. card declined), we may cancel your order.
- We reserve the right to correct any pricing errors or omissions, even after you have submitted your order, and either provide you the correct pricing or cancel the order.
6. Shipping, Delivery & Risk
- We will ship products in accordance with our Shipping Policy.
- Delivery time estimates are provided but are not guaranteed.
- Risk of loss or damage transfers to you once the product is delivered (i.e., when courier has delivered to your address).
- Title (ownership) transfers once full payment is received.
7. Returns, Refunds & Exchanges
- Our Return & Refund Policy governs returns, refunds, and exchanges.
- In case of defects, wrong items, or damage, notify us within specified timeframes.
- For change-of-mind returns, return shipping costs may be borne by you (unless otherwise stated).
8. Warranty & Product Descriptions
- Products are provided “as is” to the extent permitted under applicable law.
- We strive to describe products accurately (images, dimensions, colors), but we do not warrant descriptions or images are completely error-free.
- Any warranties (if applicable) will be specified separately (e.g., a manufacturer’s warranty).
9. Intellectual Property
- All content on the Site (text, images, logos, graphics, product designs) are owned or licensed by Chich Mark and are protected by copyright, trademark, and other laws.
- You may not use our trademarks or content without prior written permission.
10. Limitation of Liability & Disclaimer
- To the fullest extent permitted by applicable law, Chich Mark, its officers, directors, employees, or partners will not be liable for:
- Indirect, incidental, special, punitive, or consequential damages
- Loss of profits, revenue, data, or goodwill
- Damages or costs from use or inability to use our site or products
- Our total liability under these Terms will not exceed the amount you paid for the specific product(s) giving rise to the claim.
- We make no guarantees or warranties other than those expressly provided.
11. Force Majeure
We are not liable for delays or failures caused by events beyond our control (e.g. natural disasters, strikes, war, pandemics, shipping disruptions).
12. Termination
- We may suspend or terminate your access to the Site or your account at any time, for any lawful reason (e.g. violation of Terms).
- Termination does not affect rights or liabilities accrued before termination.
13. Governing Law & Dispute Resolution
- These Terms are governed by the laws of the United Arab Emirates (or the emirate in which your business is registered).
- Disputes will be resolved in the UAE courts (or by arbitration in your chosen jurisdiction), as per the terms you and we may agree.
- In case of conflict between these Terms and any local mandatory consumer protection law, that law will prevail to the extent it cannot be waived.
14. Amendments / Changes
- We may modify, add, or remove provisions in these Terms at any time.
- Updated Terms will be posted on our site with a new “last updated” date.
- Your continued use of the site after modifications means you accept the new Terms.
15. Severability & Waiver
- If any provision of these Terms is deemed invalid or unenforceable, that part may be severed and the rest of the Terms remain in effect.
- Our failure to enforce a right or provision does not constitute a waiver of that right.
16. Contact Information
If you have any questions about these Terms, please contact us:
Chich Mark
Email: info@chichmark.com
Phone: +971 56 870 0930